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Why are only nine schools available online
We at Esquires believe in doing things the right way. As such we have decided to implement a batch of 9 schools to test our system as well as our own capabilities. During the course of 2016 we anticipate taking all our represented schools online.
Personal Details & Privacy FAQs
Are my personal details secure?
Yes. When we ask you to share private details with us, such as personal or payment information, we ensure that information is encrypted and protected with the best encryption software in the industry - SSL (Secure Socket Layer). (You will notice a lock icon at the bottom of your browser, such as Internet Explorer or Firefox, confirming that you are on an encrypted page when this is required.)
What is a Cookie, and why are they being used on this website?
A cookie is a small piece of information stored by your browser (for instance, Internet Explorer or Firefox) on your computer. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the Esquires website to speed up your identification and ordering and delivery processes. To prevent the website from accessing this information, simply disable your cookies in your browser options.
What happens if someone logs on using my details?
We strongly recommend that you keep your login details and passwords private so that only you can log on to our website. You have the option to change your password in the “My Account” section of the website. If you suspect that someone is accessing the site with your credentials please contact us.
What happens if I lose my password?
You can either request a new password to be sent to you by clicking on the “Forgot Password” link on the login page or contact us for assistance.
Will I receive unsolicited e-mails and marketing information?
No. We will only contact you with news of Esquires special offers and promotions if you have subscribed to any of our newsletters.
How do I change my address, contact details or marketing permissions (i.e. to allow Esquires to contact me)?
Log on to the website and amend your details. Or call our service line on (011) 453 9008 for personal assistance.
Will you have stock of the items that I have ordered?
We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website hourly and monitor stock of products closely. However, despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. When you check out, you will be able to specify whether you'd like to be contacted in these instances.
How do I know what price I will pay?
The individual price of each item purchased online is calculated with any promotional discounts applied when you check out. The price you see online is the price that you will be charged when your order is fulfilled.
Can I Order By Phone or Email?
Unfortunately for our test phase only online and e-mail orders will be accepted.
Can I order online if I do not live in South Africa?
Not at present. During our test phase we only deliver to selected addresses within Gauteng South Africa.
How do I know if my order has been successfully placed or not?
When your order has been successfully received by our system, you'll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received; fulfillment of your order may be impacted by stock availability. If you can’t find this confirmation email, check your spam or junk mail folders. Contact us if you have any queries about your order.
Your Orders FAQs
My order has not arrived when I expected it to, what can I do?
Please contact us on email@example.com and we will investigate. Remember to include your order number.
How do I cancel an order?
Allow us to help you with this, please contact us for assistance on firstname.lastname@example.org. Remember to include your order number.
Can I collect from my local branch instead of having home delivery?
Yes you can. You will aslo be able to collect from your school.
What happens if items are missing from the delivery but listed on the invoice?
Please see detailed explanations under Delivery information under online T&C’s.
How long will it take for my order to be delivered?
This depends on the contents of your order and your delivery location. In general items are delivered in three to five days, while purchases for free school delivery are delivered in two to three days. Express deliveries option will be the working day following the placing of the order by 1pm.
What areas do you deliver to?
During our test phase we only deliver to selected addresses within Gauteng South Africa.
What does delivery cost?
The cost of delivery is determined by your delivery address and the items that you have ordered. In general, delivery fees are R100 to your door. And R30 for xpress deliveries to your school. From time to time we may offer free delivery for customers who spend more than a specified amount on their orders.
Is there a minimum order for delivery?
No. We are happy to deliver anything you order, with no minimum order.
What happens if there is no-one home when you deliver?
We will try to arrange for an alternative delivery option with you, but we reserve the right to charge you an additional delivery fee if we cannot do this and need to deliver at another date and time.
Why do you not deliver to all of South Africa?
We are working hard to add new delivery areas, so if we don’t currently deliver to your area, please keep checking back. If you would like to recommend that we add a particular area, or school please send us an email with details of your request (email@example.com).
Do you deliver to other countries outside of South Africa?
Can I get a same-day delivery?
No,We can only do EXPRESS following day deliveries direct to the school administrator and at a fee. Check delivery charges for express deliveries.
Are my Credit Card details safe?
Yes! We use the highest standard of encryption when passing payment information between your computer and our website. In addition, credit card details which are used for payment on our website are handled according to international best-practice standards with key data removed and encrypted. We do not record or retain any of the PIN or CVV numbers which are used for authentication of your card.
How can I pay?
You can pay for your order using any major credit card, including MasterCard, Visa, American Express and Diners Club. Unfortunately we don't accept cash or cheques on delivery. Please note: Some Debit Cards will allow you to make purchases on our website, but you may find that an outstanding authorised amount appears on your account statement for some time after delivery of your purchases. We are working on a solution to this. Please contact our customer service centre for more information.Unfortunately during our test phase only VISA and Mastercard will be accepted.
Can I pay in a foreign currency with my credit card?
Yes. Our payment processor will accept a non-South African credit card; you will automatically be billed in your credit card statement with the equivalent value in your currency.
Can I pay cash or cheques on delivery?
Unfortunately not at this time. See above how can I pay?
Returns & Refunds FAQs
Can I return online purchases?
Yes. We want you to be happy with your purchases. If for any reason you’re not, you may return items purchased online to Esquires Edenvale (46 8th avenue edenvale 1610) for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 45 days of purchase. The original tax invoice is the online dispatch note, which you would have received via e-mail. Please note that items purchased on any of our sales are subject to a separate returns policy. Important: Our delivery agents are not authorised to accept goods for return on delivery.
How will I be refunded for items bought online?
Your refund will be given against the original payment card as specified on your proof of purchase (your online dispatch note serves as your proof of purchase). For example, if you paid online with a credit card, Esquires Edenvale will process your refund to the same credit card. In the event of a gift return, or no proof of payment being available, you will be refunded via an Esquires credit note. Please note that we cannot make cash refunds for items purchased online.
Contact Us FAQs
How do I contact Esquires?
On firstname.lastname@example.org or on (011) 453-9008 or submit a query online. Physical Store address : 46 8th avenue, Edenvale, 1610